The webGP service was developed by NHS GPs to transform patients' access to healthcare.

We don't just believe in giving patients convenient, online access to healthcare. We believe it's vital to do so within existing patient-doctor relationships. That's why our set of online tools are focused on building the capability of local GP practice websites.

We are fully CQC approved and are now serving over 130,000 patients across London. Say hello to find out how we increase your patient access, whilst freeing-up GP time for patients with the most complex needs.

CQC logo

This project has the rare potential to both significantly enhance the quality of healthcare provision and at the same time reduce costs. It improves patient's understanding of their healthcare and at the same time facilitates the health professionals in delivering that care more efficiently.

Dr David Stables, co-founder, EMIS

Resolved my issue quickly without needing a face-to-face appointment and wasting time - either mine or that of the doctor.

Patient testimonial, February 2014

Excellent service... a great time saver for both the doctor and me.

Patient testimonial, June 2014


  • Designed for all practices - no website required
  • E-consultation templates for 72 common conditions
  • Hundreds of self-help guides and videos
  • Web-based pharmacy and nurse helplines
  • Integration with existing practice workflows
  • Patient satisfaction and outcome reporting

Results from our pilot

The Hurley Group has piloted a suite of online patient services to 20 London GP practices for 6 months.

  • 1 in 3 site visitors use self-help tools, saving practice time
  • Half of patients who consulted online were managed remotely
  • 4 out of 5 patients would recommend the service to friends and family
  • 90% of patients rate their on-site experience as positive

In the press

The Guardian logo

A better NHS demands freedom for leaders

Tim Kelsey spends a day visiting Hurley Group practices and learns first hand how the webGP service is transforming the delivery of primary care Read the article

There is evidence that it also saves GPs' time and improves the safety of their diagnoses.

Tim Kelsey, Director of Patient Involvement at NHS England, May 2014
BBC logo

GP surgery trials online appointments

BBC's Tim Muffett visits one of the London practices using webGP platform to open up patient access. Watch the video

A GP appointment with a difference... The flexibility it offers for patients and doctors is, for many, long overdue.

BBC News, December 2013

About us

Dr Mark Ashworth, DM, MRCP, FRCGP

Dr Mark Ashworth, DM, MRCP, FRCGP

Medical Director and General Practitioner

Mark qualified from Southampton University in 1979. Since 1992, he has been a GP doctor trainer and in 2007 was appointed Clinical Senior Lecturer at King's College London. Mark has been the Medical Director for the Hurley Group since 2006 with overall Clinical Governance responsibility.

Dr Arvind Madan, MBChB, MRCGP, DRCOG

Dr Arvind Madan, MBChB, MRCGP, DRCOG

Executive Director and General Practitioner

Arvind qualified from Leicester University in 1991 and completed his GP training at St Thomas' Hospital. A partner of the Hurley Clinic since 1995, Arvind is now responsible for business development and strategy. Clinical interests include substance misuse and improving health care in deprived communities.

Dr Aravinth Balachandran, MBBS, BSc, MRCGP

Dr Aravinth Balachandran, MBBS, BSc, MRCGP

Director and General Practitioner

Aravinth qualified from the University College London Medical School in 2002 and has been a qualified GP since 2008. He currently works as a GP Partner at Oaklands Health Centre in Hythe, Kent.

Dr. Murray Ellender

Dr Murray Ellender, MBBS, MCEM, MRCGP

Director and General Practitioner

Murray qualified from the University of London in 1999 and trained as an Accident and Emergency doctor before starting his career in General Practice. In 2006, he joined the Hurley Clinic and practices at Riverside Medical Centre in Vauxhall.

Clare Gerada


Director and General Practitioner

Clare is a London-based GP and former Chair of Council of the Royal College of General Practitioners. She has held a number of local and national leadership positions including Senior Medical Adviser to the Department of Health.

Steve Lillywhite

Steve Lillywhite

Technical Director

Steve has been working in software development for 13 years and has extensive experience in building enterprise web applications across the finance, insurance and new media industries. This includes co-designing a multi-tier derivatives valuation platform, as used by HSBC.

Bryn Davies

Bryn Davies

Senior Software Consultant

Bryn has nearly 20 years experience of software design and development, mostly within investment finance and insurance. Specialising in modern web technologies and techniques, Bryn co-designed and developed a complex derivatives valuation web service used by NYSE Euronext and a business loan pricing application for RBS.


Alex Goluszko

User Experience Lead

Alex is a designer with over 10 years experience of delivering user-focused products and services. Prior to joining webGP, Alex worked as a senior designer with some of the largest digital agencies in the South, providing consultancy to a clients in travel, retail and media sectors. Alex holds an MSc in Human Computer Interaction from the University of Sussex.

Alpa Bisarya

Alpa Bisarya

Communications Lead

Alpa worked as a journalist for more than 10 years on regional newspapers and websites in the North West of England before moving to London where she freelanced for national newspapers. Alpa's role at the Hurley Group focuses on business development, PR and external communications.

Stella Wifa

Stella Wifa

Project Development Lead

Stella joined the NHS 14 years ago and holds a BSc (Hons) in Applied Accounting as well as a membership in the Association of Chartered Certified Accountants (ACCA). She is a senior manager for the Hurley Group with responsibility for capacity management and mobilisation.

For more information or for press enquiries, get in touch: